Shipping policy

 

 

How long will it take for my jewelry to ship?

For made to order items: please allow 15 business days for your jewelry to be processed and created (this does not include holidays, weekends, or shipping time). 

For ready to ship items: please allow 5 business days for your jewelry to be processed (this does not include holidays, weekends, or shipping time). 

Once your order has been processed and produced (see current processing and production time in website header), your items will be sent via USPS or UPS. See estimated delivery times at checkout. 

Estimated delivery time does not include the time your item will take to be processed and produced.


Can I have something rushed?
If you need something in a hurry, please email me at heychelsealeigh@gmail.com before placing your order. I will be happy to discuss what could be available for expedited shipping.

Do you offer local pickup?
If you are local to the Charlotte, NC area and would like to arrange for local pickup, please email me at heychelsealeigh@gmail.com prior to placing your order to check availability for local pickup.

 

Can I change my shipping address? 
If you need to change/correct your shipping address please reach out to me at heychelsealeigh@gmail.com ASAP. I am unable to redirect a parcel once a shipping label has been created. Please be sure to list an address where you will be able to receive your parcel or it is safe to leave unattended.

 

How can I track my order?
Once your order has shipped, you will receive an email with your tracking number. I have no control over the delivery of your parcel once it has been shipped. Please be aware of national delays due to COVID 19 and the holidays.


What if my package is lost, stolen, or damaged? 
For your protection, please insure your package for the full purchase amount with Route. Items that are not insured with Route will not be eligible for refunds or replacements. (please see Route FAQ below)


What is Route?
Route Package Protection covers lost, stolen, and damaged items that fit the required criteria. Review the policies here to understand what lost, stolen, and damaged items Route will cover.


Why do I need Route Package Protection?
Route offers you "peace of mind" package protection for all of your orders at an affordable price. The cost to you - to fully protect your package in the event that it is lost, damaged, or stolen - is calculated based on the subtotal of the order and the partnership between Route and the merchant. 


How do I insure my package with Route?

Add package protection at checkout and rest assured you’ll be covered in case your order gets lost, damaged, or stolen in transit. Keep your eye out for 1-Click Protect when shopping online.

How do I file a claim for a lost, stolen, or damaged package? 

You can file a one-click claim through the email that Route sends you after you check out, or you can file here

 

When you file a claim, it will be reviewed for approval for a reorder or refund within 24 hours.

 

If your order has defects or you suspect it was damaged during manufacturing, please reach out to me at heychelsealeigh@gmail.com and I will be happy to work with you to remedy the situation.


What are Route's terms and conditions?
You can read Route's terms and conditions here.